The Magnet Group

Order Information

Orders may be placed online quickly and easily by clicking the “Add to Cart” button from any product information page. Or, you may email your purchase order and associated artwork to orders@themagnetgroup.com.

Less Than Minimum Quantity Charge $50.00 (G). Absolute minimum is normally ½ of the first column quantity. The minimum total order value The Magnet Group will process is $75.00 (G) per order. For Magnet LLC. Contact Customer Service for quote.

Art Charges

If art requirements are not met, art time will be billed at $40.00 (X) per hour. Factory WILL NOT be responsible for charges due to “clean-up” or “rework” deemed necessary to meet production standards.

Charges less than $40.00 will be processed without notification.

Typesetting

We will typeset up to 3 lines of text for FREE. All other typesetting (including copy changes) will be billed as needed at $40.00 (X) per hour. The typestyle must be indicated, or it will be left to the discretion of the typesetter.

Charges less than $40.00 will be processed without notification.

Artwork Storage

Artwork will remain on file for 2 years. You must resubmit art after that time.

PMS Matches (non-stock colors)

$30.00 (G) per color. If a non-stock color or PMS number is listed on your purchase order, the requested color will be used and a PMS charge will apply. Color matches are not guaranteed due to the variations in the inks and raw materials. We will use the ink color requested and match as closely as possible. For PMS color matches, we recommend that a product proof be produced to ensure colors are correct (additional charges apply).

PMS color matches are not available on items printed using a 4 color process. For requested color matches, we will use the closest CMYK equivalent possible.

Proofs

Online proofs are available at no charge. Email or fax proofs requested to be sent outside of our system will incur a $10.00 (X) charge.

Product Proofs

For most promotional products, product proofs are available at first column pricing plus appropriate setup charge for the specified decoration method.

For magnets and postcards, product proofs are available at the following charge (depending on production method):

  • Digital / 4 Color Process $10.00 (X)
  • Silk Screened $10.00 (X) per color
  • Car Sign magnets $50.00 (X)
  • Offset Press Proofs (applies to most Smartline cards) $75.00 (X) per color, per spot varnish, per side and/or per copy. All 4 color process proofs and skin packaged postcard press proofs must be quoted. Call factory for quote.

Note:Custom shape / size product proofs (non-stock items): If production method is Digital, die pattern will be printed on item. If item is printed Silk Screen, Offset or Flexo, die pattern will be printed on film. Actual die will not be made until proof is approved.

Cancellations or Changes to Orders

There will be a minimum $40.00 (X) charge if an order is cancelled, in addition to any costs incurred for all work completed at the time of cancellation or change. Our goal is to provide the fastest service possible. Due to the speed of our order fulfillment, charges for changes or cancellations apply once the order is received. Changes may delay production and shipping.

Cancelled orders for promotional products are subject to a 15% restocking fee, $25.00 (X) minimum.

Art Resubmission Charge

When new artwork is submitted, a $10.00 (X) charge will be applied. NOTE: Changes to previously submitted artwork MUST be sent to Customer Service to ensure use of new art.

Repeat Orders

Please include a samples of the previous item with the new order to get as close as possible. Due to variations in inks, materials, and press runs, an exact match to previous is not guaranteed on re-runs or proofs.

Rush Service

For orders requiring less than the minimum standard production time, a rush charge may apply, depending on production capacity. Contact the factory for production time confirmation and applicable charges.

Shipping and Handling

Be aware that freight carriers charge us for address changes caused by incorrect information on purchase orders. Any fees we incur will be invoiced to the distributor after we are notified.

3rd Party Billing: A standard handling charge of $10.00 (X) per order will apply to all 3rd party freight arrangements. Any charges (ie, Collect, Residential Delivery, etc…) refused by or unable to bill to the supplied account will be invoiced to the distributor.

  • Drop Shipments will be billed at $8.50 (G) each.
  • Split Shipments will be billed at $8.50 (G) each.
  • Palletizing Fee will be billed at $12.50 (G) per pallet.
  • International Shipment Destination charges will be billed at $25.00 (G) per shipment, per location.

Item weights and standard packing information is available on the product details page for each promotional product. The weight of our flat flexible magnet products depends on the thickness and size of each item, and are calculated at the time of order. Here are some approximate weights on 500 pieces of flat flexible magnets:

.020 Thickness
4 sq in – 4 lbs 6 sq in – 8 lbs
5 sq in – 7 lbs 7 sq in – 9 lbs
.030 Thickness
4 sq in – 8-1/2 lbs 6 sq in – 12-1/2 lbs
5 sq in – 10-1/2 lbs 7 sq in – 14-1/2 lbs
 

Returns

All returns must be pre-authorized and accompanied by a claim number. Any returned items must be packaged to prevent damage in shipment. Items damaged due to poor packaging on return shipment may not be credited. All returned merchandise will be inspected prior to any credit being issued. If no defect is found, merchandise will be returned to customer at their expense.

Blank goods can be returned within 72 hours of delivery date. Please contact Customer Service for return authorization number. Returns will incur a 15% restocking fee ($25.00 (X) minimum) plus all freight charges. Returns received without a prior return authorization will be denied.

Samples

We prefer that all sample requests be submitted in writing via email. Sample requests received before 2:00pm CST will ship the SAME DAY.

Sample charges:

  • Spec Samples (non-returnable) – First column pricing plus appropriate setup charge
  • Random Samples – billed at end column pricing (EQP) plus freight. Third party freight accounts are preferred for shipping.

Customer Supplied Items

  • To insert generic customer supplied paper card into box: $0.75 (G) each
  • To insert personalized customer supplied paper card into box: $2.50 (G) each
  • To insert customer supplied paper card into a frame: $2.50 (G) each
  • To print and insert generic paper card into a box: $2.50 (G) plus $50.00 (G) setup
  • To insert other types of items: Call Customer Service for quote.
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