General Information
Orders may be placed online quickly and easily by clicking the “Add to Cart” button from any product information page. Or, you may email your purchase order and associated artwork to orders@themagnetgroup.com.
Less Than Minimum Quantity Charge $50.00 (G). Absolute minimum is normally ½ of the first column quantity. The minimum total order value The Magnet Group will process is $75.00 (G) per order. For Magnet LLC. Contact Customer Service for quote.
We offer convenient secure online payment options through WorldPay, including Credit Card (3%) Debit Cards (FREE) and ACH Payments (FREE).
Art Charges
If art requirements are not met, art time will be billed at $40.00 (X) per hour. Factory WILL NOT be responsible for charges due to “clean-up” or “rework” deemed necessary to meet production standards.
Charges less than $40.00 will be processed without notification.
Typesetting
We will typeset up to 3 lines of text for FREE. All other typesetting (including copy changes) will be billed as needed at $40.00 (X) per hour. The typestyle must be indicated, or it will be left to the discretion of the typesetter.
Charges less than $40.00 will be processed without notification.
Artwork Storage
Artwork will remain on file for 2 years. You must resubmit art after that time.
PMS Matches (non-stock colors)
$162.50 (G) for Magnet LLC items. If a non-stock color or PMS number is listed on your purchase order, the requested color will be used and a PMS charge will apply. Color matches are not guaranteed due to the variations in the inks and raw materials. We will use the ink color requested and match as closely as possible. For PMS color matches, we recommend that a product proof be produced to ensure colors are correct (additional charges apply).
PMS color matches are not available on items printed using a 4 color process. For requested color matches, we will use the closest CMYK equivalent possible.
Proofs
Online proofs are available at no charge. Email or fax proofs requested to be sent outside of our system will incur a $10.00 (X) charge.
Product Proofs
For most promotional products, product proofs are available at first column pricing plus appropriate setup charge for the specified decoration method.
For magnets and postcards, product proofs are available at the following charge (depending on production method):
- Digital / 4 Color Process $10.00 (X)
- Silk Screened $10.00 (X) per color
- Car Sign magnets $50.00 (X)
- Offset Press Proofs (applies to most Smartline cards) $75.00 (X) per color, per spot varnish, per side and/or per copy. All 4 color process proofs and skin packaged postcard press proofs must be quoted. Call factory for quote.
Note:Custom shape / size product proofs (non-stock items): If production method is Digital, die pattern will be printed on item. If item is printed Silk Screen, Offset or Flexo, die pattern will be printed on film. Actual die will not be made until proof is approved.
Cancellations or Changes to Orders
There will be a minimum $40.00 (X) charge if an order is cancelled, in addition to any costs incurred for all work completed at the time of cancellation or change. Our goal is to provide the fastest service possible. Due to the speed of our order fulfillment, charges for changes or cancellations apply once the order is received. Changes may delay production and shipping.
Cancelled orders for promotional products are subject to a 15% restocking fee, $25.00 (X) minimum.
Art Resubmission Charge
When new artwork is submitted, a $10.00 (X) charge will be applied. NOTE: Changes to previously submitted artwork MUST be sent to Customer Service to ensure use of new art.
Repeat Orders
Please include a samples of the previous item with the new order to get as close as possible. Due to variations in inks, materials, and press runs, an exact match to previous is not guaranteed on re-runs or proofs.
Rush Service
For orders requiring less than the minimum standard production time, a rush charge may apply, depending on production capacity. Contact the factory for production time confirmation and applicable charges.
Overruns/Underruns
Every effort will be made to ship the exact quantity ordered. TMG guarantees no short orders. However, we do reserve the right, in accordance with industry standards, to ship a maximum of 5% over the quantity ordered. The actual quantity shipped will be noted on your invoices and is the quantity that will be billed.
Shipping and Handling
Be aware that freight carriers charge us for address changes caused by incorrect information on purchase orders. Any fees we incur will be invoiced to the distributor after we are notified.
3rd Party Billing: A standard handling charge of $10.00 (X) per order will apply to all 3rd party freight arrangements. Any charges (ie, Collect, Residential Delivery, etc…) refused by or unable to bill to the supplied account will be invoiced to the distributor.
- Drop Shipments will be billed at $8.50 (G) each.
- Split Shipments will be billed at $8.50 (G) each.
- Palletizing Fee will be billed at $12.50 (G) per pallet.
- International Shipment Destination charges will be billed at $25.00 (G) per shipment, per location.
Item weights and standard packing information is available on the product details page for each promotional product. The weight of our flat flexible magnet products depends on the thickness and size of each item, and are calculated at the time of order. Here are some approximate weights on 500 pieces of flat flexible magnets:
| .020 Thickness | |
|---|---|
| 4 sq in – 4 lbs | 6 sq in – 8 lbs |
| 5 sq in – 7 lbs | 7 sq in – 9 lbs |
| .030 Thickness | |
|---|---|
| 4 sq in – 8-1/2 lbs | 6 sq in – 12-1/2 lbs |
| 5 sq in – 10-1/2 lbs | 7 sq in – 14-1/2 lbs |
Returns
All returns must be pre-authorized and accompanied by a claim number. Any returned items must be packaged to prevent damage in shipment. Items damaged due to poor packaging on return shipment may not be credited. All returned merchandise will be inspected prior to any credit being issued. If no defect is found, merchandise will be returned to customer at their expense.
Blank goods can be returned within 72 hours of delivery date. Please contact Customer Service for return authorization number. Returns will incur a 15% restocking fee ($25.00 (X) minimum) plus all freight charges. Returns received without a prior return authorization will be denied.
Samples
We prefer that all sample requests be submitted in writing via email. Sample requests received before 2:00pm CST will ship the SAME DAY.
Sample charges:
- Spec Samples (non-returnable) – First column pricing plus appropriate setup charge
- Random Samples – billed at end column pricing (EQP) plus freight. Third party freight accounts are preferred for shipping.
Customer Supplied Items
- To insert generic customer supplied paper card into box: $0.75 (G) each
- To insert personalized customer supplied paper card into box: $2.50 (G) each
- To insert customer supplied paper card into a frame: $2.50 (G) each
- To print and insert generic paper card into a box: $2.50 (G) plus $50.00 (G) setup
- To insert other types of items: Call Customer Service for quote.
Please submit original art files to orders@themagnetgroup.com. We have an FTP site available for large file submission; please call for log-in details. Include your purchase order number and company name in the subject line. Revised art or changes to previously submitted art should be submitted directly to Customer Service. An art resubmission charge of $10.00 (X) will apply.
All artwork will be maxed out to our imprint area unless otherwise specified on your artwork and purchase order.
All RGB defined colors and files must be converted to CMYK for 4 Color Process production.
Artwork will be accepted from the following programs: Adobe Illustrator, Adobe Photoshop, Adobe Acrobat, Adobe InDesign, Adobe Pagemaker, Quark Express, Corel Draw, ZIP/Stuffit.
- Adobe Illustrator vector artwork is much preferred. Be sure to convert all text to outlines.
- Photoshop – PSD, EPS, TIFF and JPEG files (layered if possible). Files must be 300 dpi or higher at 100% final size. If supplying image files, fonts need to be rasterized.
- Be sure to send all linked files, including all TIFF and EPS files for artwork placed in your document.
We do not accept: GIF files, Pagemaker, Freehand, Word Processing documents, Powerpoint, Photocopies, business cards, faxes, etc.
Helpful hints:
- EPS (Encapsulated PostScript) file format is used to transfer PostScript image information from one program to another. The file includes PostScript code plus a low-resolution representation of the image. Logos, illustrations and graphics that will be color separated should be saved as EPS files.
- TIFF (Tag Image File Format) is a widely used file format for exchanging bitmapped images (usually scans) between applications. Black and white line art or grayscale images should be saved as TIFF files.
- Please submit TIFF files as a layered document, in case last minute modifications are required.
- Always provide a list of fonts used within a document. This allows output technicians to download the appropriate fonts to their image setter or output device. Remember to list all fonts with imported illustrations, or the output device may substitute a different font.
- When supplying PostScript fonts with a job, be sure to supply the printer fonts (also called outline fonts) and screen fonts (bitmap fonts). Both must be available for proper output.
- When supplying fonts, be sure to supply those used in the creation of EPS files. (They will not show up in your page makeup application on the list of fonts used.)
- Specify fonts and their style (bold or italic, for example) by using the long menus in your publishing program rather than selecting bold or italic by clicking on a style bar. The menu selection will give you a more accurate representation of the font and style desired. On the Mac platform, clicking on the style bar allows you to select styles for which fonts don’t actually exist.
- Limit the number of fonts used in each job.
- Avoid using fine serif fonts. These fonts are usually too thin and fill in or lose detail in the printing process.
- Avoid saving EPS files within EPS files. Avoid transparencies and Illustrator filters to create shadows as they convert to low resolution files.
Please see additional requirements under specific decoration method.
1 Color, 1 Location
Up to 3 spot colors can be printed on certain items. Halftones / gradients are not available. Artwork must be @ 100% final size or larger. Images must be @ 300 dpi or higher for non-vector artwork.
Note: Increasing the size of the images will decrease the size of the dpi.
Font size: 12pt / Line Width: 3pt
Fonts: All fonts used must be converted to curves, outlined or rasterized. Avoid using thin lines, fine serif fonts or condensed fonts. These fonts will fill or lose detail.
Artwork needs to be a solid shape without soft edges, transparencies or overprints. Butt register is not recommended. If art is too fine we will overprint. Trapping may cause a color change where colors meet.
4 Color Process
Colors should be in CMYK.
Not eligible for spot, metallic, florescent colors, or PMS color matches.
Artwork must be @ 100% final size or larger. Images must be @ 300 dpi or higher for non-vector artwork.
Note: Increasing the size of the images will decrease the size of the dpi.
We are not able to redraw 4 color process images or photos.
Font size: 12pt / Line Width: 3pt
Fonts: All fonts used must be converted to curves, outlined or rasterized. Avoid using thin lines, fine serif fonts or condensed fonts. These fonts will fill or lose detail.
Artwork needs to be a solid shape without soft edges, transparencies or overprints.
Deboss
Font size: 12pt / Line Width: 3pt
Please avoid using thin lines, fine serif fonts or condensed fonts. These fonts will fill or lose detail.
Embroidery
All tape / files must include thread colors and sequence. We use Madeira Polyneon Threads.
Font size: 8mm or .25”H Small registers / trademarks with fine lines may appear as a dot on product.
If a PMS color is all that is provided, the factory will choose the closest thread color available.
Submitted digitized files will be sewn as submitted. The Magnet Group is not able to manipulate these files unless we generated the original digitized file. Digitizing charges apply if art is submitted in a non-digitized punched files (ie, .jpg, .tiff, .eps, etc…).
For stitch count quotes, contact Customer Service. An art file will need to be submitted for viewing purposes.
Laser
Artwork must be submitted as vector art in black / white.
Font size: 7pt / Line width: 1pt
Please avoid using fine serif fonts. These fonts are usually too thin and will fill or lose detail.
3D Items
Standard imprint will be 2D unless a True 3D file is provided.
2D: With a supplied vector art file, we will run it through a 3D CAD program and extrude the line art to give it depth (usually 4 to 5 millimeters or approximately 0.2”).
3D: With a True 3D file, once engraved, image can be rotated 360o and viewed from any angle, just as if it were real.
The Magnet Group Color Charts
- Quick Ship is available for 1 color, 1 location and Laser decoration methods only
- Quick Ship order will incur a $50 (G) rush charge per order
- Quick Ship must be designated very clearly on your purchase order
- Print ready art and a complete purchase order must be received no later than 1:00pm CST to quickship@themagnetgroup.com
- For your purchase order to be complete, it must include the following:
- Item Number
- Color
- Quantity
- Imprint instructions, including attached artwork
- Customer’s account number
- After-hours contact person (for any questions that might arise)
- For specific art requirements, please see Art Requirements
- Catalog quantities only, subject to inventory availability; some limitations apply
- Closeout items do not qualify for Quick Ship
- If an online proof is requested on your order, it will add one working day, plus approval time, to your order
- Weekends and holidays do not count as production days
- Customer’s account number be current and in good credit standing
- Multiple drop shipments or special packaging will add time to your order. Please contact factory for details.
Please submit original art files to orders@themagnetgroup.com. We have an FTP site available for large file submission; please call for log-in details. Include your purchase order number and company name in the subject line. Revised art or changes to previously submitted art should be submitted directly to Customer Service. An art resubmission charge of $10.00 (X) will apply.
All artwork will be maxed out to our imprint area unless otherwise specified on your artwork and purchase order.
All RGB defined colors and files must be converted to CMYK for 4 Color Process production.
Artwork will be accepted from the following programs: Adobe Illustrator, Adobe Photoshop, Adobe Acrobat, Adobe InDesign, Adobe Pagemaker, Quark Express, Corel Draw, ZIP/Stuffit.
- Adobe Illustrator vector artwork is much preferred. Be sure to convert all text to outlines.
- Photoshop – PSD, EPS, TIFF and JPEG files (layered if possible). Files must be 300 dpi or higher at 100% final size. If supplying image files, fonts need to be rasterized.
- Be sure to send all linked files, including all TIFF and EPS files for artwork placed in your document.
We do not accept: GIF files, Pagemaker, Freehand, Word Processing documents, Powerpoint, Photocopies, business cards, faxes, etc.
Helpful hints:
- EPS (Encapsulated PostScript) file format is used to transfer PostScript image information from one program to another. The file includes PostScript code plus a low-resolution representation of the image. Logos, illustrations and graphics that will be color separated should be saved as EPS files.
- TIFF (Tag Image File Format) is a widely used file format for exchanging bitmapped images (usually scans) between applications. Black and white line art or grayscale images should be saved as TIFF files.
- Please submit TIFF files as a layered document, in case last minute modifications are required.
- Always provide a list of fonts used within a document. This allows output technicians to download the appropriate fonts to their image setter or output device. Remember to list all fonts with imported illustrations, or the output device may substitute a different font.
- When supplying PostScript fonts with a job, be sure to supply the printer fonts (also called outline fonts) and screen fonts (bitmap fonts). Both must be available for proper output.
- When supplying fonts, be sure to supply those used in the creation of EPS files. (They will not show up in your page makeup application on the list of fonts used.)
- Specify fonts and their style (bold or italic, for example) by using the long menus in your publishing program rather than selecting bold or italic by clicking on a style bar. The menu selection will give you a more accurate representation of the font and style desired. On the Mac platform, clicking on the style bar allows you to select styles for which fonts don’t actually exist.
- Limit the number of fonts used in each job.
- Avoid using fine serif fonts. These fonts are usually too thin and fill in or lose detail in the printing process.
- Avoid saving EPS files within EPS files. Avoid transparencies and Illustrator filters to create shadows as they convert to low resolution files.
Please see additional requirements under specific decoration method.
1 Color, 1 Location
Up to 3 spot colors can be printed on certain items. Halftones / gradients are not available. Artwork must be @ 100% final size or larger. Images must be @ 300 dpi or higher for non-vector artwork.
Note: Increasing the size of the images will decrease the size of the dpi.
Font size: 12pt / Line Width: 3pt
Fonts: All fonts used must be converted to curves, outlined or rasterized. Avoid using thin lines, fine serif fonts or condensed fonts. These fonts will fill or lose detail.
Artwork needs to be a solid shape without soft edges, transparencies or overprints. Butt register is not recommended. If art is too fine we will overprint. Trapping may cause a color change where colors meet.
4 Color Process
Colors should be in CMYK.
Not eligible for spot, metallic, florescent colors, or PMS color matches.
Artwork must be @ 100% final size or larger. Images must be @ 300 dpi or higher for non-vector artwork.
Note: Increasing the size of the images will decrease the size of the dpi.
We are not able to redraw 4 color process images or photos.
Font size: 12pt / Line Width: 3pt
Fonts: All fonts used must be converted to curves, outlined or rasterized. Avoid using thin lines, fine serif fonts or condensed fonts. These fonts will fill or lose detail.
Artwork needs to be a solid shape without soft edges, transparencies or overprints.
Deboss
Font size: 12pt / Line Width: 3pt
Please avoid using thin lines, fine serif fonts or condensed fonts. These fonts will fill or lose detail.
Embroidery
All tape / files must include thread colors and sequence. We use Madeira Polyneon Threads.
Font size: 8mm or .25”H Small registers / trademarks with fine lines may appear as a dot on product.
If a PMS color is all that is provided, the factory will choose the closest thread color available.
Submitted digitized files will be sewn as submitted. The Magnet Group is not able to manipulate these files unless we generated the original digitized file. Digitizing charges apply if art is submitted in a non-digitized punched files (ie, .jpg, .tiff, .eps, etc…).
For stitch count quotes, contact Customer Service. An art file will need to be submitted for viewing purposes.
Laser
Artwork must be submitted as vector art in black / white.
Font size: 7pt / Line width: 1pt
Please avoid using fine serif fonts. These fonts are usually too thin and will fill or lose detail.
3D Items
Standard imprint will be 2D unless a True 3D file is provided.
2D: With a supplied vector art file, we will run it through a 3D CAD program and extrude the line art to give it depth (usually 4 to 5 millimeters or approximately 0.2”).
3D: With a True 3D file, once engraved, image can be rotated 360o and viewed from any angle, just as if it were real.
The Magnet Group Color Charts
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